Everything you need to know about working with us as your fulfilment partner.
General Questions
We specialise in supporting micro‑brands, new e‑commerce sellers, handmade businesses, and growing online shops. Whether you ship 5 orders a week or 500, you’re welcome here.
Not at all. We’re built for small businesses. No minimum order volumes, no pressure, no complicated contracts.
Yes, and proudly so. You’ll always speak to real people who genuinely care about your brand.
Getting Started
Simple: book a call or send us a message. We’ll walk you through the onboarding and help you get set up.
Most brands are fully set up within 24–48 hours once we receive your stock.
Shopify, Etsy, TikTok Shop, eBay, WooCommerce, Squarespace, and more on request.
Stock and Storage
You can ship it directly from your supplier or send it yourself. We’ll check everything in and update your inventory
No minimums. We support small product ranges and handmade sellers.
In a clean, organised, secure environment, with real‑time visibility.
Orders and Shipping
Orders received before our daily cut‑off are shipped the same day.
We use a variety of couriers depending on the specific need.
Absolutely. Send us your packaging, inserts, stickers, or thank‑you cards we’ll include them in every order.
Yes. We pack fragile products with extra care and appropriate materials.
Returns
Yes. We receive, check and restock.
Yes. You’ll receive updates regarding returns.
Pricing and Contracts
No. We’re perfect for micro‑brands and new sellers.
No long commitments. We keep things flexible and transparent.
Simple per‑order pick, pack fee and flexible storage
Never. We believe in honest, upfront pricing.
Support and Communication
You can call, email, or message us directly — no ticket systems, no long waits.
Yes. You’ll always speak to the same friendly team.
Absolutely. We love helping small businesses grow.
Final Reassurance
We’re family‑run, personal, flexible, and built for small businesses, not big corporations.
You’ll never feel like “just another account.”
Contact us to find out how our fulfilment solutions can help you grow.